Samsung microwaves are advanced technological inventions with several unique features to make cooking easy. One such advanced feature of the Samsung microwave is communicating the faults through specific error codes.
The error code e-11 on your Samsung microwave indicates a faulty humidity sensor. You can fix this by replacing the humidity sensor. The SE error code indicates the Samsung microwave’s touchpad and control panel issues. To fix this, replace the touchpad of the microwave.
|E-11||Humidity/gas sensor error|
|E-24||The microwave is getting extremely hot|
|C-10,C-11,C-12||Gas/PH sensor error|
|C-AO, C-A1, C-A2||Functional Errors|
In this article, I have discussed the 5 common error codes and the step-by-step process to fix the issue. So, keep reading.
What are the common error codes on Samsung microwaves?
Microwaves are a significant part of kitchen activities.
I know how annoying it would feel if a microwave stuck in the middle, displaying an error while you are waiting to taste your favorite dish.
As microwaves are sensitive appliances, it is common to experience faults.
When at fault, the microwave control display will communicate it through the error code.
Error codes are mixed numbers and letters displayed in the control panel to indicate specific faults and failings.
Using a Samsung microwave, you must know common error codes and ways to clear those.
Here are 5 common errors and easy steps to clear the error from the display:
1. Error code e-11
The e-11 error code in the Samsung microwaves indicates that the humidity sensor is at fault.
A humidity sensor’s function is to prevent the food from getting too dry.
It monitors the humidity inside the microwave to prevent overcooking and undercooking of food.
The humidity sensor is on the left side behind the rear panel.
It helps balance the moisture in the food and lets you enjoy perfectly cooked food.
If the humidity sensor fails, food will come out dry.
It results in the display of an e-11 error code on the control board.
Apart from this, wiring issues can also be the reason for the e-11 error code.
And it also happens when the control board glitches, causing this issue.
Before you move on to serious repair, consider resetting your Samsung microwave.
Follow the steps below to hard reset your Samsung microwave:
- Unplug the microwave from the electric outlet by removing the power cord.
- Wait for 5 to 10 minutes.
- After 10 minutes, plug in the microwave to the electric outlet.
Power on the microwave and check if the error code has disappeared.
If the control panel glitches causing this issue, the e-11 error code will clear.
Is the e-11 error code still showing?
It’s time to move forward with the serious repair.
To fix the issue, you must check the humidity sensor.
If you find it damaged, you must replace it.
Follow the steps below to replace the humidity sensor:
- Begin by disconnecting the power supply from the electric outlet. To do this, remove the power cord of the microwave from the electric outlet to prevent yourself from electrical hazards.
- As the next step, remove the racks and stands, including the turntable, from the interior of the microwave.
- Remove the flanges from the cabinet by disconnecting the screws holding it to the microwave. And locate the washers and remove them from the cabinet.
- Move the microwave from its original position and place it in a comfortable position to work.
- If the wires are too short, not letting you move the microwave, you can disconnect the wires by removing the screws and fixing them in a place using a screwdriver.
- Remove the rear panel by unscrewing the screws holding the panel in place.
- You can access the humidity sensor after removing the panel. Locate the clips holding the humidity sensor. Twist the humidity sensor clips to disconnect the sensor completely from the microwave oven.
- Purchase the new sensor based on the model of your Samsung microwave. It will cost around 20 to 30 dollars.
- Replace it with the old sensor and secure it with the screws using a screwdriver.
- Reattach the back panel of the microwave and secure it with screws.
- Reattach all the wires you disconnected and move the device to its original position.
- Reattach the washer into its place. And attach the flangers and secure them with the cabinet.
- Reattach all the racks you remove, including the turntable.
- Replug your Samsung microwave into the electric outlet and switch on the power.
The e-11 error code will disappear if the humidity sensor is causing the issue.
If the error code still shows, consider seeking help from a professional to check if the humidity sensor is getting enough power supply.
2. Error code SE
The error code SE displays in the control board of the microwave if the touchpad has issues.
SE error code shows up with the beeping sound, and it also appears when one or two buttons on the control panel are defective.
Here are common faults that trigger the SE error code on the control panel:
- The buttons in the control panel are not responding.
- The ribbon cable is accumulated with dirt and debris.
- The entire control board is defective and stops working.
The SE error code will show up along with the beep sound.
There is common practice among people to open and close the microwave’s door to stop the sound and clear the error, but that’s not going to work if the issue is severe.
You can move on to the repair process after resetting your Samsung microwave.
- Unplug it from the electric outlet.
- Let it stay disconnected for 5 to 10 minutes.
- Plug it back after 10 minutes.
- Switch it on and see if the SE error code has disappeared.
If the SE error code persists, follow the steps below to fix the issue.
A control panel is an association of several keys and electrical switches.
These electrical switches contain conductive material on their inner surface, while the outer surface is made of a double layer of Mylar plastic.
There will be a gap between the layers to give you an idea of how it works.
The plastic layer will contact the conductive surface when a user touches a particular button.
It is how it sends the signal to the touchpad, and the respective function is performed in the microwave.
In the long run, a conductive material will deteriorate, and it cannot pass the signals to the touchpad, resulting in the touchpad that doesn’t respond.
You can check the connectivity of the touchpad using a multimeter.
If it shows no continuity, you must replace the touchpad.
Follow the steps below to replace the touchpad:
- Unplug the microwave from the electric outlet. And wait until 10 to 30 minutes because a capacitor will store the electricity even after unplugging the microwave.
- You can find the grill on the upper side of the microwave. Disconnect the grill from the microwave by removing the clips which are holding it in place.
- Remove the panels around the microwaves by disconnecting the screws securing the panel.
- Access the back side of the microwave and disconnect the cabinet from the device.
- Now it’s time to remove the control panel. To do so, remove the screws securing the touchpad with the microwave.
- And microwave control panels are also secured with clips to make them fit on the plastic surface. Using a screwdriver, release all the clips to disconnect the control panel entirely.
- Disconnect the wire harness connected to the control panel. Before that, consider taking a digital photo of the wire connections for future reference, or you can label each wire.
- Next, you have to remove the control board. Remove the screws securing the control board. And disconnect the ribbon wires connected to the control panel and keep it aside.
- After removing the control board, you can access the touchpad.
- Remove the faulty touchpad and throw it in a trash can.
- Replace the new touchpad and make all the necessary connections.
- Reattach the control board and reconnect all the wires referring to the photo you took. And reconnect the ribbon wire with the control board.
- Reattach the control panel and secure it with the screws and clips.
- Place the cabinet into its place and secure it.
- Reattach the back panel and secure it with the mounting screws.
- Place the microwave in its original place.
- Plug in the microwave by connecting the power cord to the electric outlet.
Power on the microwave; the SE error code must have disappeared.
3. Error code E-24
The E-24 error code communicates that your microwave is getting extremely hot.
A simple fix to this issue is to unplug the microwave oven and let it cool for a couple of hours by keeping the doors open.
Sometimes, doing this will solve the issue.
If the error code persists after switching on the microwave, it indicates a fault that needs to be fixed.
As a next step, you must check the temperature sensor.
If the temperature sensor is connected loosely, it will fail to regulate the temperature of the microwave.
If the temperature sensor burns, you must replace the temperature sensor.
Follow the steps below to replace the temperature sensor of your Samsung microwave:
- Begin by unplugging the microwave from the electric outlet.
- Move the microwave from its unit to access the back panel.
- Remove the back panel by removing the screws holding the panel in place.
- You can locate the temperature sensor in the upper left corner at the backside of the microwave.
- Using a flat screwdriver, release the tabs connecting the temperature sensor to the microwave oven.
- Using a screwdriver, remove the screw of the clip holding the temperature sensor to the microwave oven.
- Purchase the new temperature sensor based on the model of your microwave.
- Replace it and secure it with the screw.
- Reconnect the tabs to connect the temperature sensor to the microwave.
- Reattach the back panel with the microwave.
- Pull it back to its original position.
- Plug the microwave into an electric outlet.
- Power on the microwave and check if the E-24 error has disappeared.
If the error code persists, consider hard resetting it.
4. Error code C-10, C-11, C-12
The error codes appear in the Samsung microwave when the gas sensor fails, when it is short, and when it is stuck open.
A gas sensor determines the amount of gas expelled from the food while it is being cooked.
If the faults occur in the gas sensor, C-10, C-11, and C12 error occurs in the control panel.
To fix this issue, you must replace the gas sensor.
Follow the steps below to replace the gas sensor:
- Unplug your microwave from the electric outlet.
- You can locate the gas sensor at the top left corner of the microwave.
- Move your microwave oven from its original position to work on it comfortably.
- To access the gas sensor, you must disconnect the top cover of the microwave.
- Using a screwdriver, remove the screws holding the top cover. And keep it aside.
- Disconnect the locking clips and wires connected to the gas sensor.
- Remove the screws holding the gas sensor in place.
- Purchase the new gas sensor based on the model of your Samsung microwave.
- Replace the new gas sensor and connect the wires and locking tabs.
- Secure it with the screws you removed earlier.
- Place the top cover of the microwave oven and secure it with the screws.
- Move your microwave oven to its original position.
- Plug the microwave oven into the electric outlet.
Power on the microwave and check if the C-10, C-11, and C-12 error codes have disappeared.
5. Error codes C-AO, C-A1, C-A2
If the error codes C-AO, C-A1, and C-A2 are displayed in the control panel, it indicates a functional error has occurred in your microwave oven.
To fix this issue, you must reset your Samsung microwave.
Follow the steps I mentioned earlier to reset your microwave.
You must replace the damper if the error appears even after resetting the microwave.
The damper controls the temperature while food is being cooked in the microwave.
Follow the steps below to replace the damper:
- Begin by disconnecting the microwave from the electric outlet.
- Move the microwave from the cabinet and place it on a solid surface to work. To do so, remove the bottom panel and unscrew the mounting screws holding the microwave to the cabinet.
- Using a screwdriver, remove the screws of the damper cover to access the damper.
- Slide the old damper left to remove it from the microwave oven.
- Purchase the new damper based on the model of your Samsung microwave.
- Replace the new damper and reattach its cover by securing it with screws.
- Move the microwave to the cabinet and secure it with screws.
- Reattach the bottom panel.
- Plug the microwave into the electric outlet.
Check if the error code has disappeared.
Or else seek help from a professional to fix the error codes.
How do you reset a microwave keypad?
You can reset the keypad to resolve the error code caused by the control panel glitches.
Follow the steps below to reset the microwave keypad:
- Locate the off/clear buttons in the keypad.
- Press and hold the button for 3 seconds.
The reset is complete.
It will help you clear the control panel’s error codes or other accidental settings.
Modern microwaves are designed to communicate faults in the microwave oven through error codes, which makes figuring out the cause and repair easy. In this article, I have discussed the 5 common error codes and simple ways to fix the faults.
Follow the steps mentioned in the article to clear the error codes in your Samsung microwave. The five common error codes discussed in the article are e-11, SE, E-24, C-10, C-11, C-12 and C-A0, C-A1, and C-A2.
Consider help from a professional to fix the issue if you find it too technical to fix the issue.
Reference: Samsung Over the range microwave, Samsung Countertop Microwave, Samsung microwave error code official guide.